How to Exchange or Return Modest Swimwear
BAE Modest accepts exchanges and returns within 7 days of delivery, provided the item is undamaged, unopened, unused, and returned with its original receipt, packaging, and swing tags. Bikinis, bikini bottoms, and one-piece swimsuits are excluded from this policy for hygiene reasons. To start an exchange or return, contact care@baemodest.com.
What Is the Return and Exchange Window
BAE Modest gives customers 7 days from the delivery date to request a return or exchange. Items bought at a discount or during a sale can only be exchanged within the original sale period, not the standard 7-day window.
Which Products Can't Be Exchanged or Returned
Bikinis, bikini bottoms, and one-piece swimsuits are excluded from exchange or return, in line with health and hygiene regulations for intimate apparel. This exclusion matches standard practice across modest swimwear retailers, since swimwear typically includes a sanitary liner that can't be verified unworn once the packaging is opened.
What Condition Must an Item Be in to Qualify
An eligible item must be undamaged, unopened, unused, and returned in its original packaging with the swing tags still attached, along with the original receipt included in the delivery. If the item was part of a multi-buy offer, every product from that offer must be returned together, not separately.
How Do You Start an Exchange or Return
To begin a return or exchange, contact the BAE Modest customer service team.
Email: care@baemodest.com
When contacting customer support, it is helpful to include:
- Your order number.
- The item you want to return or exchange.
- The reason for the request.
- Photos if the item arrived damaged or incorrect.
Customer support will provide the next steps for completing the return.
For the latest policy updates, refer to the BAE Modest Return and Exchange Policy.
Who Pays for Shipping, and How Are Refunds Issued
The customer covers courier charges for an exchange. Delivery charges are only refunded if the product arrived defective or wasn't the item ordered. Refunds are issued to the original payment method, or to a bank account if the order was paid cash on delivery.
How Can You Make the Return Process Easier
Before requesting a return or exchange:
- Check that your request is within 7 days of delivery.
- Confirm the product is eligible for return.
- Leave the swing tags attached.
- Keep the original packaging and receipt.
- Contact customer support before sending the item.
Following these steps helps ensure your return or exchange is processed as quickly as possible.
With the correct documentation and an eligible item, returning or exchanging modest swimwear is a simple process that helps you receive the right size or product with minimal delay.
